Refund policy

 

We want you to be happy with your purchase. If you're not fully satisfied, you may request a return or refund within 30 days of delivery.

To be eligible for a return, your item must be unused, in its original packaging, and in the same condition you received it.

To start a return, contact us at bilomarstoreonline@gmail.com with your order number and the reason for the return. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.

Damaged or defective items: If you receive a damaged or defective item, contact us within 48 hours of delivery with photos of the issue, and we will arrange a replacement or full refund at no extra cost to you.

Non-returnable items: For hygiene reasons, items such as cosmetics and personal care products cannot be returned once opened.

Questions? Reach us anytime at bilomarstoreonline@gmail.com.